How we use your personal data
2.1In this Section 2 we have set out: (a)the general categories of personal data that we may process; (b)in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c)the purposes for which we may process personal data; and (d)the legal bases of the processing. 2.2We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services. 2.3We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent. 2.4We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include payment card details, your postal address, contact email and telephone numbers. The source of the service data is you or your employer. The service data may be processed providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 2.5We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent. 2.6We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 2.7We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users. 2.8We may process any of your personal data identified in this policy where necessary. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. 2.9In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 2.10Please do not supply any other person's personal data to us, unless we prompt you to do so.
Providing your personal data to others
3.1We do not disclose or pass on your personal data to any third parties. 3.2Financial transactions relating to our services are handled by direct bank transfer by our customers against invoices and we do not collect your payment details directly on or off line. 3.3In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
International transfers of your personal data
4.1We do not transfer your data to any countries. 4.2The hosting facilities for our website are situated in India. The European Commission is considering an "adequacy decision" with respect to the data protection laws of India.
Retaining and deleting personal data
5.1This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. 5.2Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 5.3We will retain your personal data for effectively delivering services as per the agreed contract. After a contract is expired, your contact details including name, address, email address, and telephone number will be retained indefinitely unless explicitly requested by you to remove such data. 5.4Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1We may update this policy from time to time by publishing a new version on our website. 6.2You should check this page occasionally to ensure you are happy with any changes to this policy.
7.1You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: (a)the payment of a fee (currently fixed at GBP 10); and (b)the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). 7.2We may withhold personal information that you request to the extent permitted by law. 7.3You may instruct us at any time not to process your personal information for marketing purposes. 7.4In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
8.1A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 8.2Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 8.3Cookies do not typically contain any information that personally identifies a user.
Cookies that we use
Cookies used by our service providers
11.1Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: (a)https://support.google.com/chrome/answer/95647?hl=en (Chrome); (b)https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); (c)http://www.opera.com/help/tutorials/security/cookies/ (Opera); (d)https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); (e)https://support.apple.com/kb/PH21411 (Safari); and (f)https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).11.2Blocking all cookies will have a negative impact upon the usability of many websites. 11.3If you block cookies, you will not be able to use all the features on our website.
12.1This website is owned and operated by Prime Care Pvt. Ltd 12.2Our principal place of business is at 5, Queen Street, Horsham, West Sussex, RH13 5AA 12.4You can contact us: (a)by post, to the postal address given above; (b)using our website contact form; (c)by telephone, on the contact number published on our website from time to time; or (d)by email, using the email address published on our website from time to time.